Essential anatomy 3 internal service failure

#ESSENTIAL ANATOMY 3 INTERNAL SERVICE FAILURE SOFTWARE#

Service Design) The structure of a System or IT Service, including the Relationships of Components to each other and to the environment they are in. Application Sizing helps to ensure that the IT Service can meet its agreed Service Level Targets for Capacity and Performance. Service Design) The Activity responsible for understanding the Resource Requirements needed to support a new Application, or a major Change to an existing Application. Users access the Applications by network connections to the Service Provider. (Service Design) An External Service Provider that provides IT Services using Applications running at the Service Provider's premises. The Application Portfolio is sometimes implemented as part of the Service Portfolio, or as part of the Configuration Management System. The Application Portfolio contains key Attributes of all Applications. (Service Design) A database or structured Document used to manage Applications throughout their Lifecycle. (Service Design) (Service Operation) The Function responsible for managing Applications throughout their Lifecycle. See Application Management, Application Portfolio. An Application runs on one or more Servers or Clients. Each Application may be part of more than one IT Service.

#ESSENTIAL ANATOMY 3 INTERNAL SERVICE FAILURE SOFTWARE#

Software that provides Functions that are required by an IT Service. Analytical Models are commonly used in Capacity Management and Availability Management. (Service Strategy) (Service Design) (Continual Service Improvement) A technique that uses mathematical Models to predict the behaviour of a Configuration Item or IT Service. Alerts are often created and managed by System Management tools and are managed by the Event Management Process (Service Operation) A warning that a threshold has been reached, something has changed, or a Failure has occurred.

See Service Level Agreement, Operational Level Agreement An Agreement is not legally binding, unless it forms part of a Contract. See Downtime.ДЄ Document that describes a formal understanding between two or more parties. (Service Design) A synonym for Service Hours, commonly used in formal calculations of Availability. Activities are usually defined as part of Processes or Plans, and are documented in Procedures. (Service Operation) Monitoring of a Configuration Item or an IT Service that uses automated regular checks to discover the current status.ДЄ set of actions designed to achieve a particular result. For example an Accredited body may be authorised to provide training or to conduct Audits. Officially authorised to carry out a Role. (Service Strategy) The Process responsible for identifying actual Costs of delivering IT Services, comparing these with budgeted costs, and managing variance from the Budget. Most commonly used when dealing with External Customers. (Service Strategy) A Role that is very similar to Business Relationship Manager, but includes more commercial aspects. Access Management is sometimes referred to as Rights Management or Identity Management. Access Management helps to protect the Confidentiality, Integrity and Availability of Assets by ensuring that only authorized Users are able to access or modify the Assets. (Service Operation) The Process responsible for allowing Users to make use of IT Services, data, or other Assets. Acceptance is usually preceded by Evaluation or Testing and is often required before proceeding to the next stage of a Project or Process.

Formal agreement that an IT Service, Process, Plan, or other Deliverable is complete, accurate, Reliable and meets its specified Requirements.

Essential anatomy 3 internal service failure